Yes, you can cancel your order and receive a refund, but the conditions depend on the stage of your order. If you cancel before we start working on your project, we will refund your payments. However, if you decide to cancel after we've already begun crafting your artwork, a refund of 50% of the total price will be offered. If you need to cancel your order, please contact us as soon as possible to minimize the work completed and maximize your refund.

Review our Image Guidelines for more information.

Once your order is placed, expect an email from us within 24 hours, where we'll be requesting a photo of your pet.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We sincerely apologize, but due to the custom-made nature of our products, we are unable to accept returns. We appreciate your understanding